Call Center Rep (Cust Support & Inbound/Outbound)

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Introduction:
5-Star Community Staffing is hiring Call Center Representatives for temporary and gig-based assignments. This role is essential for providing excellent customer service, handling inbound and outbound calls, and assisting customers with inquiries, orders, or technical support.

Job Overview:
The Call Center Representative will be responsible for answering customer inquiries, resolving issues, processing transactions, and providing information about products or services. This position requires strong communication skills, patience, and the ability to multitask in a fast-paced environment.

Responsibilities:
Handle high-volume inbound and outbound calls in a professional manner.

Provide accurate information, troubleshoot issues, and resolve customer concerns.

Assist with billing, scheduling, order processing, and technical support.

Maintain detailed and accurate records of interactions in the system.

Escalate complex issues to the appropriate departments or supervisors when necessary.

Meet quality assurance and customer service goals set by the company.

Work Environment:
Call Center Representatives work in office settings or remote environments, often handling a high number of calls daily. The job may require extended periods of sitting and using a computer.

Schedule and Hours:
Temporary and gig-based roles with flexible scheduling.

May require evening, weekend, or holiday shifts based on customer demand.

Compensation and Benefits:
Competitive hourly pay based on experience.

Performance incentives and bonuses for meeting targets.

Remote work opportunities may be available.
Training and Growth Opportunities:
Training in customer service best practices, call handling, and conflict resolution.

Opportunities for career advancement into supervisory or specialized roles.

Key Skills:
Excellent verbal and written communication skills.

Ability to handle high-pressure situations calmly and professionally.

Proficiency in basic computer skills, CRM software, and call center systems.

Strong problem-solving and multitasking abilities.

Certifications and Licensing Requirements:
No specific certification required.

Previous customer service or call center experience is preferred.

Tools and Equipment Provided:
Headsets, computers, and call center software provided for on-site roles.

Remote workers may need their own computer and high-speed internet connection.

Safety and Compliance:
Adherence to company policies and customer service protocols.

Strict compliance with confidentiality and data protection regulations.

Participation in training sessions for handling sensitive customer information.

How to Apply:
Click the Apply button and attach your resume. Someone from our team will be in contact with you shortly to discuss the next steps.

Equal Opportunity Statement:
5-Star Community Staffing values diversity, professionalism, and customer service excellence. All qualified candidates are encouraged to apply.